REFUND POLICY — WEB WORX DESIGNS
Last Updated: 23 November 2025
At Web Worx Designs, all of our work is custom-created, which means significant time, planning, and resources go into every project. For this reason, we maintain the following Refund Policy:
1. No Full Refunds or Exchanges
All payments made to Web Worx Designs are non-refundable and non-exchangeable, regardless of project stage, service type, or client decision
to cancel.
This includes:
Web design
App, game, or system development
Branding and graphics
SEO and digital marketing
Illustrations and menu design
Outsourcing / staff leasing
Monthly retainers
Any additional digital service
2. Partial Refunds (20%) — Case-by-Case
Clients may receive a partial refund of up to 20% of the total project amount only under specific conditions:
A partial refund may be considered if:
The project has not yet reached 50% completion, and
No final deliverables have been handed over, and
The request is submitted in writing
A 20% partial refund is not guaranteed and is approved solely at the discretion of Web Worx Designs based on the work already completed.
Once work exceeds 50% or deliverables begin, no refund of any amount will be issued.
3. Deposits Are Non-Refundable
All deposits paid to start a project are strictly non-refundable, as they secure time, planning, resources, and work allocation.
4. Outsourcing / Monthly Staff Leasing
Payments for outsourced workers or monthly staffing contracts are:
Paid in advance, and
Not refundable once the month has begun
No prorated or partial refunds apply to monthly staffing.
5. Termination by Client
If a client chooses to stop or cancel the project early:
No refunds will be issued
Any outstanding work completed must still be paid for
Access to files, systems, or platforms may be revoked until final payment is settled
6. Termination by Web Worx Designs
If we cancel a project due to:
Abuse or harassment
Non-payment
Illegal or unethical requests
No refund will be issued, and outstanding balances remain payable.
7. Chargebacks & Disputes
Chargebacks or payment disputes without communication are considered a breach of agreement.
We reserve the right to:
Suspend all services
Revoke access to deliverables
Begin legal collection processes
Add administrative fees